Thursday, 13 May 2010
Carpet Right Customer Services FAIL - A Warning from Facebook
Just a quick note to any companies and customer service reps out there who happen to be reading this blog - these days, you can't put the phone down on a customer and expect the feedback to go away.
Facebook and Twitter haven't created negative feedback - they've merely given people a wider platform. If this issue would have been nipped in the bud with an apology, a bit of empathy, and some reassuringly good customer service (you are, after all, talking to a human), then this message probably wouldn't have gone out!